General Support
Write to support@fullypass.in
for account, test access, or platform help.
Support
Need Help? We Respond Quickly
Use this page for product help, payment queries, refund guidance, and escalation contacts.
Support Channels
Available Monday to Friday, 10:00 AM to 05:00 PM (IST). Outside these hours replies may be slower because our team spends evenings with their families - but you will always get a response.
You can also create support tickets directly through the chat window for faster tracking and updates.
Payment Assistance
For billing or transaction issues, share
payment reference and registered email.
Demo And Onboarding
Need guidance before buying?
Request a short product walkthrough.
Contact Us
support@fullypass.in
FullyPass Support Desk,
Bengaluru, Karnataka
Email Support
expected reply time: within one working day.
Payments & Refunds
Refund Eligibility
Refund Decisions Follow The Published Refund Policy And Payment Verification Records.
How To Raise A Refund Request
Share Your Registered Email, Payment ID, And Reason For Request Through Support Channel.
Before Contacting Us
Use Your Registered Email
Always Contact Support From The Email Linked To Your Account For Faster Verification.
Attach Screenshots If Relevant
For Payment Or Technical Issues, Screenshots Reduce Back-And-Forth And Speed Up Resolution.
Share Course And Plan Details
Mention Your Active Course And Plan Context So The Support Team Can Reproduce Issues Quickly.
Describe Exact Steps
If A Bug Appears, Share What You Clicked And Where The Issue Occurred.
Notices & Escalation
Response Window
Support Queries Are Generally Acknowledged Within One Working Day.
Escalation
If Your Issue Remains Unresolved, Reply On The Same Email Thread With 'Escalation' In Subject.
Office Information
Support Operations Are Coordinated From Bengaluru With Remote Team Members.
Frequently Asked Questions
Do you have any branding options to customize the look and the feel?
FullyPass support can help with this question as the product rollout expands.
Can my subscription fees be refunded?
FullyPass support can help with this question as the product rollout expands.
Do you have any user based fees?
FullyPass support can help with this question as the product rollout expands.
How is FullyPass is different from others?
FullyPass support can help with this question as the product rollout expands.
What is an exam voucher?
FullyPass support can help with this question as the product rollout expands.
Can I embed exams on my website or blog?
FullyPass support can help with this question as the product rollout expands.
What are the different types of proctoring?
FullyPass support can help with this question as the product rollout expands.
Can I change my plan anytime?
FullyPass support can help with this question as the product rollout expands.
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